Chau (/chow/)

Product designer with 4+ years of experience designing intuitive, user-centered solutions for both consumer-facing and enterprise applications across web and mobile platforms.

My background spans AI, conversational design, and employee experience —always grounded in solving real business problems through thoughtful and data-driven design.

I’m currently designing for millions of users at Genesys, a global leader in customer experience and support software.

EXPERIENCE

Genesys, Workforce Management

2024 - Present. I helped 1M agents get time-off request approvals faster by improving operational efficiency.

Genesys, Digital Growth

2022 - 2024. I launched Web and Mobile Messenger which allows consumers to connect with brands and get help.

Vspace Global

2021. I designed social platform to connect 10,000 high-profile Vietnamese experts globally.

KUDOS

  • 2024 - Recognised for exceptional performance and contributions.

  • 2023 - Achieved third place with the innovative onboarding concept.

  • 2021 - Awarded first in Creativity for using design thinking to create social impact—outperforming ~40 teams from 5 campuses.

  • 2021 - Landed as a finalist among ~1000 applicants from 49 countries for Adobe scholarship about UX/UI, product design, and industrial design.