HELLO, I’M CHAU. NICE TO E-MEET YOU 😊 .
Collaborative · Adaptable · Empathetic
Complicated B2B, SaaS software for millions of users. Facilitate stakeholders to brainstorm and ship end-to-end experiences.
Conversational AI and self-served applications. Apply research insights to create delightful and accessible experiences for the global audience.
B2C products across web, native iOS and Android. Oversee production to ensure product quality for each operating system.
FEATURED PROJECTS
Reduce time on task by 28% through close collaboration with cross-functional team
Empowering workforce admins to effectively manage agents’ time-off requests, improving employee wellbeing.
Increase monthly usage by 600% using research insights
Helping customers to resolve queries and connect with brands through brands’ websites and mobile apps. Used by various industries including finance, airways, automotive,...
Delight shop owners by applying human psychology and visual design
Helping small-medium-enterprise shop owners create and manage deliveries.
EXPERIENCE
Genesys, Workforce Management 2024 – present
I helped 1M agents get time-off request approvals faster by improving operational efficiency.
Genesys, Digital Growth 2022 – 2024
I launched Web and Mobile Messenger which allows consumers to connect with brands and get help.
Vspace Global 2021 – 2022
I designed social platform to connect 10,000 high-profile Vietnamese experts globally.
FUN
Other creative projects I’ve enjoyed
