HELLO, I’M CHAU. NICE TO E-MEET YOU 😊 .
Collaborative · Adaptable · Empathetic
B2C products across web, native iOS and Android. Create detailed specs and oversee production to ensure product quality for each operating system.
Conversational AI and self-served applications. Apply research insights and business requirements to create delightful experiences for the global audience.
Complicated B2B, SaaS software for millions of users. Drive alignment cross-functionally. Communicate design at various stages.
PRODUCT STRATEGY / USER RESEARCH / UX / UI
Reduce time on task by 28% by driving alignment cross-functionally
UX / VISUAL DESIGN / USER RESEARCH
Increase monthly usage by 600% using research insights
UX / UI / DESIGN SYSTEM / BRANDING
Simplify sign up and delight shop owners using UX psychology
EXPERIENCE
Genesys, Workforce Management
2024 - Present. I helped 1M agents get time-off request approvals faster by improving operational efficiency.
Genesys, Digital Growth
2022 - 2024. I launched Web and Mobile Messenger which allows consumers to connect with brands and get help.
Vspace Global
2021. I designed social platform to connect 10,000 high-profile Vietnamese experts globally.
FUN
